Privacy Policy

IT Real Simple Privacy Policy

(Date of Last Revision: Sept 30, 2025)

1. Information We Collect

We collect information to provide and improve our managed IT services, cloud solutions, and technical support. The types of personal information we may collect include:

  • Contact Information: Name, company name, email address, phone number, and physical address.

  • Technical Data: IP address, device type, browser information, and operating system used to access our services or website.

  • Account Information: Usernames, passwords, and service preferences related to your IT Real Simple account.

  • Billing Information: Payment details, billing address, and transaction history (processed securely via third-party vendors).

  • SMS/Messaging Data: Phone numbers, opt-in/opt-out preferences, and the content of messages sent to and from us via SMS.

2. How We Use Your Personal Information

We use the collected information for the following purposes:

  • Service Delivery: To provide, maintain, and improve our managed IT services, technical support, and cloud solutions.

  • Communication: To send service updates, maintenance alerts, billing information, and important security notices.

  • Marketing: To send promotional content about new services, offers, or events, where permissible by law and based on your consent.

  • Billing & Accounting: To process payments and manage your account.

  • Compliance: To meet legal and regulatory requirements.

3. Who Personal Information is Shared With

We do not sell your personal information. We may share information with the following parties only as necessary to provide our services or comply with the law:

  • Service Providers: Trusted third parties who assist us in operating our business, such as billing processors, web hosting, and analytics providers. These parties are contractually obligated to protect your information.

  • Legal Compliance: If required by law, subpoena, or other legal process.

  • Business Transfers: In connection with a merger, sale of company assets, or acquisition.

4. SMS Messaging Consent & Data Sharing Policy (CRITICAL CARRIER REQUIREMENT)

SMS consent is not shared with any third parties or affiliates for marketing or promotional purposes. We will only use your mobile number to communicate information directly related to the IT Real Simple service you have consented to receive. Your opt-in data and personal information will not be sold or shared.

5. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

  • Email: support@itrealsimple.com

  • Phone: 1 (877) 877 – 8620

  • Address: PO Box 59 Barrington Passage, Nova Scotia, Canada B0W 1G0