Privacy Policy

Who we are

IT Real Simple ("we", "us") operates itrealsimple.com and provides IT support and related services to businesses across Canada, with locations in Barrington Passage (NS), Calgary (AB), and Fort St. John (BC).

Contact: support@itrealsimple.com · 1-877-877-8620

Information we collect

• Contact and quote forms: name, email, phone, company, and message details you submit (including support tickets, newsletter signups, and project requests).
• Security checks: Cloudflare Turnstile tokens and basic anti-spam signals used to reduce bot submissions.
• Website analytics: page views, clicks, scroll/heatmap signals, session recordings, approximate location/device info, and related usage data via PostHog, Microsoft Clarity, and Ahrefs Web Analytics on the public site.
• CRM: inquiry details may be stored in HubSpot so we can follow up on quotes, tickets, and newsletter requests.

How we use information

• Respond to inquiries, quotes, support tickets, and newsletter requests
• Operate and improve the website and our services
• Protect forms and systems from spam and abuse
• Understand how visitors use the site (aggregated analytics)

Service providers

We use trusted providers to run the site, including:

• PostHog (product analytics and session replay)
• Microsoft Clarity (heatmaps, click maps, and session insights)
• Ahrefs (SEO / web analytics)
• HubSpot (CRM for leads and follow-up)
• Cloudflare Turnstile (bot protection)
• Email delivery for form notifications

These providers process data only as needed to deliver their services. We do not sell your personal information.

Retention and security

We keep form and support-related information as long as needed to fulfill your request and meet business or legal requirements. We use reasonable administrative and technical safeguards to protect information we handle.

Analytics cookies and consent

On your first visit we show a banner asking whether you accept optional analytics (PostHog, Microsoft Clarity, and Ahrefs). If you reject analytics, those scripts do not load. Essential site functions and form security (Cloudflare Turnstile) still work. You can change your choice later by clearing site data for itrealsimple.com in your browser and revisiting the site, or by contacting us.

Your choices

You may request access to or correction of personal information we hold about you, or ask us to stop marketing emails, by contacting support@itrealsimple.com. Browser privacy settings and blockers may also limit analytics cookies or scripts.

Canadian privacy

We handle personal information in line with applicable Canadian privacy law, including PIPEDA and relevant provincial requirements, for a Canada-wide customer base.

Updates

We may update this policy from time to time. The "Last updated" date at the top will change when we do.