How does ITRS work
Common questions and answers
That is correct, we have a network of 50+ specialist consultants that we are in close connection with that can help with your technical issues.
We bill based on value! For business support we evaluate, number of employees, number of workstations and number of network devices to provide a quote that matches your needs. As for project work we provide estimated quotes that require approval before the work starts.
We balance our support response time based on the urgency of the ticket. We set urgency levels for each of our tickets based on the number of users affected by the issue, if a work around solution is available and if the service is completely unavailable. This ensures fairness with all our clients.
We accept tickets in multiple formats, email is our preferred method as it alerts the entire team and creates a ticket automatically. Simply send an email to support@itrealsimple.com. Alternatively, you can call our ticket dispatch line at (587) 997 – 4877.
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