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How does ITRS work

Common questions and answers

That is correct, we have a network of 50+ specialist consultants that we are in close connection with that can help with your technical issues.

We bill based on value! For business support we evaluate, number of employees, number of workstations and number of network devices to provide a quote that matches your needs. As for project work we provide estimated quotes that require approval before the work starts.

We balance our support response time based on the urgency of the ticket. We set urgency levels for each of our tickets based on the number of users affected by the issue, if a work around solution is available and if the service is completely unavailable. This ensures fairness with all our clients.

We accept tickets in multiple formats, email is our preferred method as it alerts the entire team and creates a ticket automatically. Simply send an email to support@itrealsimple.com. Alternatively, you can call our ticket dispatch line at (587) 997 – 4877.

ITRS Information Board

Check out our articles below

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ITRS is an Approved Digital Advisor for Canada Digital Adoption Program!

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How can I Protect my Business from a Ransomware Attack?

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April 5, 2020

Everything You Should Know About Ransomware!

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Being a Mac and iOS specialists in Calgary, IT Real Simple is the definitive choice for Mac IT support needs for your business. Our expertise will […]

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