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Q&A and Articles

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We keep our clients informed about the lastest tech news!

How does ITRS work

Common questions and answers

That is correct, we have a network of 50+ specialist consultants that we are in close connection with that can help with your technical issues.

We bill based on value! For business support we evaluate, number of employees, number of workstations and number of network devices to provide a quote that matches your needs. As for project work we provide estimated quotes that require approval before the work starts.

We balance our support response time based on the urgency of the ticket. We set urgency levels for each of our tickets based on the number of users affected by the issue, if a work around solution is available and if the service is completely unavailable. This ensures fairness with all our clients.

We accept tickets in multiple formats, email is our preferred method as it alerts the entire team and creates a ticket automatically. Simply send an email to support@itrealsimple.com. Alternatively, you can call our ticket dispatch line at (587) 997 – 4877.

ITRS Information Board

Check out our articles below

December 29, 2020

Webinar on how to stay on top of the latest technology threats – AMBA Mortgage Broker’s Summit

Webinar on how to stay on top of the latest technology threats out there! Learn how to send client documents securely, spot email scams quickly, the […]
November 5, 2020

How can I Protect my Business from a Ransomware Attack?

Let’s start with the how. There are many different ways Ransomware can affect your business. The most common way is having ports open to your network […]
October 10, 2020

Office 365: Compliance and Benefits

Microsoft office 365 is just the solution for small businesses that want to stay ahead of the competition by being better and faster. There are numerous […]
September 12, 2020

Good News: Produce Company Success Story!

Background on Walt’s Produce Sales Inc. As a locally family owned business in Calgary, Walt’s Produce Sales Inc. has been in operation for over twenty years. […]
August 20, 2020

Critical Approaches to Cybersecurity

Cybersecurity refers to processes, technologies and controls that are put in place to protect internet-connected systems, networks and data from cyber attacks. It is important to […]
July 15, 2020

Good News: Community Center Success Story!

Background on Huntington Hills Community Center Located in the north west of Calgary, the Huntington Hills Community Center is a friendly and innovated organization with the […]
May 12, 2020

Data Breach: Causes and How to Prevent

Protection of user data is critical for companies and their clients. The protection of data has become absolutely important and there has been strict regulation governing […]
April 5, 2020

Everything You Should Know About Ransomware!

Ransomware may appear in many different forms. Its purpose is to prevent users from gaining access to system files or personal files until a ransom is […]
January 1, 2020

Resort Suite

The power of using a fully integrated system like ResortSuite is in its ability to have guest profiles visible across every area of operation. Hosted on […]
January 1, 2020

WordPress

Do you need a WordPress website or already have it? Very busy with your business? Not good in technology and web development? Want to relax instead […]
January 1, 2020

Onsite Support

Are you a small company owner with limited resources? Aren’t ready to get your own IT support team? Need high-quality technical support services? You are in […]
January 1, 2020

Office 365 Migration

How do you know if you need Office 365? What is Office 365? Not entirely sure? Ask us for free! We will explain it all in […]
January 1, 2020

Managed Antivirus

You will definitely agree that IT security is absolutely vital nowadays. Many business owners use computers in their offices so it’s absolutely important to reliably protect […]
January 1, 2020

Emergency IT Response

Security breaches may occur at a huge cost to your organization both on the short term and the long term. No organization or business will want […]
January 1, 2020

Cloud Backup Services

More and more companies today increase their online presence and use of computer technologies to manage their business processes. At the same time, they recognize the […]
January 1, 2020

Apple Support and Services

Being a Mac and iOS specialists in Calgary, IT Real Simple is the definitive choice for Mac IT support needs for your business. Our expertise will […]

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