IT Real Simple SMS Terms of Service

(Date of Last Revision: Sept 30, 2025)

By opting into SMS from a web form, keyword, or other medium, you are agreeing to receive recurring mobile messages from IT Real Simple.

1. Message Program Description

IT Real Simple provides SMS services to facilitate timely communication regarding your IT services. Messages you can expect to receive include:

• Service Alerts: Notifications for scheduled maintenance, service outages, and service restorations.

• Support Tickets: Updates on the status of your open support requests (e.g., “Ticket #1234 resolved”).

• Account Notifications: Reminders for account renewal, billing due dates, and other important account-related events.

• General Conversations: Direct replies/conversations with our support staff.

2. Frequency and Charges

• Message frequency may vary depending on your account activity and the services you use.

• Message and data rates may apply from your mobile carrier. Please check your mobile plan for details.

3. Opt-Out and Help Instructions

• To opt out at any time, text STOP to any message you receive from us. You will receive a final confirmation message indicating that you have been successfully unsubscribed, and no further messages will be sent.

• For assistance, text HELP to any message you receive. You can also contact us by visiting our website at www.itrealsimple.com or emailing support@itrealsimple.com.

4. Further Information

• Visit www.itrealsimple.com/privacy for our full Privacy Policy, including our statement that SMS consent is not shared with third parties.